In compliance with the obligation to safeguard information and personal data, and in accordance with Articles 3(I), 8, 12, 15, 16, and other related provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, the COMPANY makes this Privacy Notice available to you.

1. IDENTITY AND ADDRESS OF THE PARTY RESPONSIBLE FOR PROTECTING PERSONAL DATA

SERVIAP LOGISTICS, S.A. DE C.V, located at Madrid #8 Col. Valle Dorado en Tlalnepantla de Baz, Estado de México Zip Code 54020 is responsible for the use and protection of your personal data.

2. PERSONAL DATA USED

To fulfill the purposes described in this Privacy Notice, we will use the following personal data:

• a) Contact information
• b) Identification details
• c) Billing information

3. COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES

We use cookies, web beacons, and/or similar technologies to enhance your experience on our website. These tools collect information such as your IP address, browser type, pages visited, and duration of your visit. This data may be used to analyze trends, manage the site, and improve our services. You may disable these technologies in your browser settings, but please note that this may affect site functionality.

4. SECURITY MEASURES AND DATA RETENTION PERIOD

We have implemented technical, administrative, and physical security measures to protect your personal data, complying with legal standards.

Your personal information will be retained for a period of 12 months, as required to fulfill the purposes outlined in this notice and in compliance with applicable legal timeframes.

5. PURPOSES FOR PROCESSING PERSONAL DATA

We will use the data collected for the following purposes, which are necessary to provide the requested service:

• a) Contact, inquiries, and communication purposes
• b) Billing and payment purposes
• c) Shipping and delivery of products and services
• d) Establishing a business relationship

6. DATA SHARING AND TRANSFER

We will not disclose your personal information to third parties except as required by law. The data will be used exclusively for the purposes outlined in this Privacy Notice.

7. EXERCISING YOUR RIGHTS TO ACCESS, RECTIFICATION, CANCELLATION, OR OBJECTION

You have the right to know what personal data we hold about you, how it is used and the conditions under which it is processed (Right to Know). You also have the right to request the correction of your personal data if it is outdated, inaccurate or incomplete (Right to Correct); to request the deletion of your data from our records or databases if you believe that its use is not in accordance with the principles, duties and obligations established by applicable regulations (Right to Delete); and to object to the processing of your personal data for certain purposes (Right to Opt-Out).

To exercise your rights, please contact the person or department responsible for managing these requests using the following details:

Name: Administrative Department

Email: privacidad@gruposerviap.com

If you wish to exercise your rights to access, rectify, cancel, or object to the processing of your personal data, or if you wish to limit its disclosure, you may submit the corresponding request via the following email address: hola@hola.com.

The response to your request will be communicated via email. The timeframe for responding to your request is 15 business days.

8. OPTIONS AND MEANS OFFERED TO DATA SUBJECTS TO LIMIT THE USE OR DISCLOSURE OF THEIR DATA

If you wish to withdraw your consent for the processing of your personal data or restrict its disclosure, please send a request to the following email address: privacy@serviaplogistics.com

The response to your request for revocation or limitation of data disclosure will be communicated via email. The response to your request will be provided within a maximum of 20 business days.

9. CHANGES TO THIS PRIVACY NOTICE

This Privacy Notice may undergo modifications, changes, or updates as a result of new legal requirements, our evolving product or service offerings, changes in our privacy practices, adjustments to our business model, or other relevant circumstances. We are committed to keeping you informed about any updates to this Privacy Notice. However, you may also request information regarding whether any updates have been made through the formats available at: https://serviap.com/aviso-de-privacidad

Last updated: February 28th 2025